Please email us at hello@futrune.com
Collaborations or Press Inquiries
We are currently running an online store only.
Store Inquiries
We currently do not provide cleaning or polishing service.
Meanwhile, you may check out our Fortune Card® Care Tips page in keeping your pieces in their best condition.
Care & Maintenance Services
Contact Customer Care
You can contact our Customer Care Team by email at hello@futrune.com, available daily, 10:00 AM to 7:00 PM, or by any other contact methods listed on our Contact Us page.Contact Customer Care
Once the package is in transit, it may not always be possible to change the delivery address or date. To modify your delivery address, please contact us as soon as possible through email at hello@futrune.com or any of the contact options available on our Contact Us page.
Delivery Delay Disclaimer
Please note that this process may cause a delivery delay. Futrune cannot be held responsible for any delivery delays caused by requests to change the delivery address.
Contact Customer Care
Please contact us as soon as possible by email at hello@futrune.com, available daily, 10:00 AM to 7:00 PM, or by any other contact methods listed on our Contact Us page.
Order Modification Limitations
Once your order has been processed and dispatched, we are unable to make any changes to your order details, including the name and/or address that appears on the tax receipt.
Processing Delay
You may experience a few minutes delay after placing your order and before receiving the order confirmation summary.
Check Spam Inbox
You should also check your Spam inbox to see if the order summary has been delivered there.
Contact Customer Care
If you still have not received an email, please contact us by email at hello@futrune.com, available daily, 10:00 AM to 7:00 PM, or by any other contact methods listed on our Contact Us page. We will make sure that the order was placed successfully and, if necessary, correct your email address